Documentation
Everything you need to install, configure, and use AI Comment Action Inbox in your Atlassian instance.
Section 1
Getting Started
AI Comment Action Inbox is installed from the Atlassian Marketplace. The app is installed on Jira by an administrator and is then available to all users — listening for @mentions across Jira, Jira Service Management, and Confluence.
- 1
Install from the Atlassian Marketplace
Install AI Comment Action Inbox from the Atlassian Marketplace once live, or visit our product page for launch updates.
- 2
Open Jira
Navigate to the AI Comment Action Inbox global page from the left sidebar. The app is installed on Jira, but listens for @mentions across Jira, Jira Service Management, and Confluence.
- 3
Complete the onboarding
Click "Get Started" in the welcome modal. The app will not process any comments until onboarding is completed.
- 4
Your inbox is live
Any @mention in Jira, Jira Service Management, or Confluence will now appear in your inbox, classified and prioritised automatically.
Section 2
Admin Configuration
Jira administrators can configure which Jira projects, Jira Service Management projects, and Confluence spaces are monitored. Access the Admin Config page from the app settings. You can set each product to include-all, include-specific, or exclude-specific mode.
Section 3
User Settings
Each user can configure their own inbox via the Settings icon in the top right of the inbox. Settings include:
- Sort order
- View mode (flat / grouped by issue / grouped by source)
- Dashboard card visibility
- Muted projects
- Muted authors
- Card density
- Storage management
Section 4
Data & Storage
Your inbox data is stored in Atlassian Forge Storage — Atlassian's own encrypted key-value store. You can view your storage usage and perform cleanup from Settings → Data & Storage. Items older than 60 days are automatically evicted. You can also manually clear oldest items, clear read items, or clear all items.
Section 5
Support
For support, contact [email protected]. We respond within one business day (Melbourne, Australia — AEST/AEDT).